How do I get access to my older downloads?

All orders placed since 2015 will be in your OTP Dashboard. That's when we launched this version of the OTP software. If you're talking about downloads pu...

I’m using Chrome and having trouble with a large video download

Chrome appears to have a problem with larger files and sometimes doesn't complete the renaming process after finishing the download. Before you spend too m...

There’s room on my laptop, but the file still won’t download

Occasionally there will be a limit on the size of the files in the download folder, or of the folder itself. This is worth a quick check before you spend t...

I’m having trouble downloading a video to my phone

Video files are large, and mobile devices fill up fast. It’s very common for us to troubleshoot for awhile, and then discover the problem is a full devic...

I downloaded the file, but now I can’t find it.

If you didn't specify a location for the file to be stored, it was probably put in a common downloads folder. Usually they'll be in a folder called "Downl...

Which ebook file should I use?

Our ebook packages include three file formats, the PDF, a Kindle file and an epub file. PDF files can be read on all computers and devices, but if you hav...

Do I have to download everything at once?

Our digital products can be downloaded all at once via a compressed Zip file, which is just a folder holding multiple files. If you want to download the fu...

What’s the difference between the audio book and the MP3 files?

The m4b audio book file is a single file with all the chapters together. Your player, such as iTunes, will keep track of where you are in the book. This is...

Can I use the digital files on multiple devices?

Yes! We don't use digital rights management (DRM) on our digital files, and you're welcome to transfer the files between your computer and devices. When y...

My product has bonus files. Where do I find those?

Whether you ordered a physical product or digital files, your bonus files are available in your Download Dashboard as a separate order. This will be list...

When I try to download, the video starts playing. How do I just download it to my computer?

In most cases, the download will start, but if a new window opens and the video plays instead of downloading, try a RIGHT+CLICK to 'Save as' and tell the s...